FREE SHIPPING: Most turbocharger products include free shipping to the Contiguous 48 States (United States). Any exceptions to free shipping are identified in the Product page and Checkout process. Inventory availability and shipping charges are subject to change. Depending on availability, some products may ship same day if orders are received by 12:00PM MST. All products usually ship within (2) Business Days. Due to unprecedented supply constraints, some products may not be available to ship within this time period. If a delay is expected, or inventory is unavailable, we will contact the purchasing customer to provide an update or full refund. Shipping Tracking Numbers will be communicated via email and be made available in the customer's account. For orders outside of the 48 Contiguous States (United States), please contact us for shipping quotes and lead times.
RETURN POLICY: Most unopened and uninstalled products can be submitted for return acceptance within 30 days of delivery. 15%-25% Restocking Fees apply to all products, depending on the condition of the returned item. To return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Orders cannot be returned without an RMA number provided by TURBOS.COM team members.
CORE RETURN POLICY: To return your core, you must first contact TURBOS.COM customer service to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be included on the outside of the shipping box. All cores must be returned within 30 days of the original purchase date. All cores must be returned complete and in rebuildable condition. Cores must not have any physical damage, such as cracks, holes, or stripped threads. Additionally, the core must not have any missing components, such as the turbine wheel, compressor wheel, housings, or wastegate actuator. Cores must have all of the original components included and assembled onto the turbocharger.
- Contact TURBOS.COM to initiate the core return procedure and receive an RMA number
- Core returns are accepted within 30 days of the order delivery date
- The core must be a rebuildable and acceptable core per our core acceptance criteria
- Cores must have the original OEM tag and not be disassembled or altered in any way
- Core returns must be OEM turbochargers, not aftermarket turbochargers
- Customers are responsible for the cost of shipping the core to TURBOS.COM
- Once we receive the core and it has been inspected by our team, we will issue a refund of the core charge within 15 business days
- Cores are graded based on several factors including missing components and condition
- Cores must match the vehicle application and specifications as the turbocharger purchased
- If a core has missing components, damage, or is not a match to the purchased turbocharger, the core return may be refused or a partial core deposit refund may be provided
- Core deposit refunds will be issued in the same manner as the original payment was made
Core Return Shipping: The customer is responsible for the cost of shipping the core back to TURBOS.COM. The core must be shipped in a box that provides sufficient protection to ensure the core is not damaged during shipping. Core Deposit Refund: Once TURBOS.COM receives and inspects the core, we will issue a refund to the customer's original payment method within 15 business days. As previously stated, the core deposit refund amount will be based on the core's condition, completeness, and match to the purchased turbocharger. Exceptions: There are some situations where a core return may not be accepted. These situations include:
- The core is not returned within 30 days of the order delivery date
- The core is not an Original Equipment* turbocharger
- The core is not in rebuildable condition
- The core is damaged, missing components, or has been disassembled
- The core does not match the turbocharger purchased from TURBOS.COM
TURBOS.COM reserves the right to refuse any core return that does not meet our core return policy requirements.
MOBILE TERMS OF SERVICE: The TURBOS.COM mobile message service (the "Service") is operated by TURBOS.COM (“TURBOS.COM”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to TURBOS.COM’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TURBOS.COM through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TURBOS.COM. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to +18669434735 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TURBOS.COM mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +18669434735 or email info@turbos.com. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy below.
PRIVACY POLICY:
Personal identification information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a surveysubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Web browser cookies: Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information: TURBOS.COM collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs. - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you. - To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information: We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sharing your personal information: We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Third party websites: Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies. Advertising: Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers. Google Adsense: Some of the ads may be served by Google. Google\'s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses "non personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html
Changes to this privacy policy: TURBOS.COM has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms: By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
TURBOS.COM
10419 E Greenway St, Mesa, AZ 85207
480-427-6200
info@turbos.com
Updated: May 23, 2024